1. About this manual
This manual has been prepared by Books, Magazines and Stationery CC (registration number 1997/042497/23), trading as Bargain Books, to give effect to the Promotion of Access to Information Act 2 of 2000 (“PAIA”) and the Protection of Personal Information Act 4 of 2013 (“POPIA”). It sets out the categories of records we hold, how you may request access to them, and how we process personal information.
2. Key contact details
Information Officer: John O’Sullivan
Deputy Information Officer: Stacy Staudt
Postal & physical address: 10 Mymoena Crescent, Athlone Industrial Park, Athlone, Cape Town, 7764
Telephone: +27 21 706 1461
Email: john@bargainbooks.co.za / stacy@bargainbooks.co.za
3. Guide by the Information Regulator
The Information Regulator has published a guide, in terms of section 10 of PAIA, describing how to use the Act. Copies are available from the Regulator in the official languages.
Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
PO Box 31533, Braamfontein, Johannesburg, 2017
Email: PAIAComplaints@inforegulator.org.za / POPIAComplaints@inforegulator.org.za
Website: inforegulator.org.za
4. Records held
Bargain Books holds records in the following broad categories: company statutory and governance records; financial, tax and audit records; customer and loyalty programme records; supplier and service-provider contracts; employee and HR records; health, safety and compliance records; marketing, competition and website records; and information compliance records (including POPIA registrations and data-breach logs). A detailed list is set out in the PDF manual above.
5. How to request access to a record
- Complete the prescribed Form 02: Request for Access to Record (Regulation 7 under PAIA). Blank forms are available on the Information Regulator’s website or on request from our Information Officer.
- Submit the completed form, together with proof of identity and any applicable fees, to the Information Officer at the address or email above.
- We will respond to your request within 30 days, as required by PAIA, and notify you of the outcome and any fees payable using Form 03.
- Where the request is refused, we will provide reasons and inform you of your right to lodge a complaint with the Information Regulator or approach a court.
6. Fees
The fees for access to records are those prescribed under PAIA (Regulation 7). A request fee (currently R50) is payable on submission, save for personal requests. Additional access fees may apply for reproduction, transcription and search time; the full fee schedule is set out in the PDF manual.
7. Grounds for refusal
Access to a record may be refused on the grounds set out in Chapter 4 of PAIA, including protection of privacy of third parties, commercial information of third parties, confidential information, safety of individuals and property, legally privileged records, and records related to commercial activities of the private body.
8. Processing of personal information
Bargain Books processes personal information in accordance with POPIA and our Privacy Policy. See our Privacy Policy for full detail on categories of personal information, purposes of processing, sharing, transborder flows, retention and your rights as a data subject.
9. Objections, corrections and complaints
You may object to the processing of your personal information, or request that we correct or delete personal information that is inaccurate, irrelevant, excessive, out of date, incomplete, misleading or obtained unlawfully. Use the prescribed POPIA Forms 1 and 2 available from the Information Regulator, and submit them to our Information Officer.
Complaints regarding the handling of personal information may be lodged with our Information Officer or directly with the Information Regulator using Form 5.
10. Updating this manual
This manual is reviewed annually and updated when required. The most current version is always available on this page and as a PDF download above.