Warehouse Despatch Team Leader

As the Despatch Manager, you will be responsible for managing a high volume of emails, reporting requirements, and the daily demands of a busy dispatch operation. Strong communication skills are essential, as you will work closely with more than 80 stores, Head Office personnel, Accounts, Marketing, and Store Management teams to ensure seamless operations across the
business.

We are looking for an authentic leader with a genuine passion for people and books. Someone who leads from the front, embraces teamwork, and enjoys the challenges and rewards of warehouse operations. You should be confident in holding your team accountable, setting clear standards, maintaining morale, and leading by example every day.
Joining our team means becoming part of something bigger than logistics and operations. You will play a vital role in ensuring that books reach readers, schools, and communities on time, helping to make a meaningful difference in their lives.

Job Brief
We are looking for a motivated Despatch Team Leader to run daily despatch operations. This role is about much more than dispatching orders. You will be responsible for leading the team, improving processes, maintaining high standards, and ensuring books are picked, packed, and delivered accurately and on time. You will work closely with stores and support departments, solve problems as they arise, and create a positive, productive environment where your team can thrive.
Responsibilities

• Lead the dispatch team and keep daily work running smoothly.
• Organize schedules, packing, and deliveries.
• Support the team and make sure everyone is performing well.
• Conduct refresher training regularly.
• Keep paperwork accurate and follow company rules.
• Send weekly feedback reports to the Warehouse Manager.
• Report any delays immediately.
• Do daily system checks to track outstanding orders and generate reports.
• Fix delivery problems quickly and let management know if bigger issues come up.
• Create a safe, efficient, and team friendly workplace.
• Stay on top of emails and reply professionally. Stores depend on your updates, especially if there are questions or delays, so quick responses help them plan properly.

Stock & distribution

• Assign tasks to pickers for order packing.
• Keep an eye on pickers and packers to make sure work is done on time.
• Print shipping labels and waybills.
• Arrange collections and deliveries with Bigfoot.
• Plan and manage local deliveries.
• Make sure pallets are wrapped and ready to go.

Fleet Management

• Check vehicles and arrange repairs when needed.
• Book services for vehicles.
• Organize collection and delivery of vehicles or parts.
• Handle invoices, fuel slips, and paperwork.
• Arrange deliveries to stores.
• Renew licenses on time.
• Keep records of services, repairs, and compliance.

Recycling

• Make sure recyclables are sorted correctly.
• Arrange delivery of recyclables to the right facilities.
• Keep records of recycling activities.
• Encourage the team to recycle efficiently.

Warehouse

• Order supplies like stationery and other needs.
• Process supplier invoices.
• Ensure supplies arrive on time to keep the warehouse running smoothly.